North East Credit Union – Our Commitment to Accessibility

Accessibility Statement

Our Commitment

North East Credit Union is committed to making our website (northeastcu.ie) accessible and inclusive for all users in accordance with European Accessibility Act (“EAA” or “The Act”). The EAA aims to improve the accessibility of certain products and services across the European Union and to help ensure that people with disabilities can access and use those products and services without unnecessary barriers.

We want every member to be able to access our information, products, and services, regardless of their ability, technology, or circumstances.

This accessibility statement is intended for the members of North East Credit Union.

It outlines our current accessibility status, ongoing improvement work, and how you can contact us for support.

Accessibility Standards

We aim to make our website accessible in line with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, which are recognised internationally as the standard for website accessibility https://www.w3.org/TR/WCAG22/. We also work to meet applicable Irish and European accessibility requirements.

Accessibility Status

North East Credit Union is committed to improving the accessibility of its website and digital services. We are reviewing our website against recognised accessibility standards and will continue to address any issues identified as part of this process.

Known Accessibility Issues

We recognise that some areas of our website do not yet meet the required accessibility standards. We are actively working to address these issues and improve the experience for all users.

Areas currently being reviewed and improved include:

• Screen Reader & Navigation Support
• Links & Text Clarity
• Forms & Data Tables
• Document & PDF Accessibility

Improving accessibility is an ongoing process. We continue to review our website, prioritise improvements, and monitor progress to ensure barriers are removed wherever possible.

Alternative Formats and Support

If you experience difficulty accessing information or completing an online application, our team is available to assist you by phone or in person at one of our offices. We can also discuss alternative ways of providing information in a format that meets your needs.

Ongoing Improvements

As part of our ongoing commitment to accessibility, we will continue to review our website and digital services, taking account of recognised accessibility standards, accessibility assessments and feedback received from members.

Feedback and Contact Information

We welcome feedback on the accessibility of this website.

If you experience any difficulty accessing information on our website, have accessibility-related comments, or find any issues not listed on this page, please contact us:

• Phone: +353 42 93 35489
• Email: info@northeastcu.ie
• Visitor Address: Market Street, Dundalk, Co. Louth, A91 YH90
• Postal Address: Market Street, Dundalk, Co. Louth, A91 YH90

When contacting us, please provide the information listed below:

• The website page or section you were using
• A description of the issue
• The device, browser, or assistive technology you were using (if applicable)

We will review your feedback and do our best to provide the information you need and improve our services where possible.

Statement Review and Updates

We are committed to ongoing improvements in accessibility across all our services. This Statement is reviewed on a regular basis and updated to reflect changes in legislation and regulatory guidance.

We will review and update this statement:

• At least once every 12 months
• Following any significant change or update to our digital services
• When a formal accessibility audit identifies new issues or improvements

Date Last reviewed: 21.10.2026